Help and Support

Travel Money

Enquiries

Please email enquiries to our Travel Money Customer Service Team.

 

Email: callcentre@iceplc.com

 

We aim to respond to all emails within 1 business day.
If you are sending us an email about an existing order, please include your order number in the subject line.

Buy Travel Money

Order foreign currency by phone for home delivery.

 

Call: +44 (0) 330 123 1432

 

Calls to 0330 numbers cost no more than a call to a geographic number 01 or 02.

Opening Hours:Monday to Friday: 9am-5:30pm, Saturday: 10am-1:00pm, Sundays & Bank Holidays: Closed.

Prepaid Currency Card

Enquiries

Please email enquiries to our Cashcard Service Team.

 

Email: cashcard@iceplc.com

 

We aim to respond to all emails within 1 business day.
If you are an existing cardholder, please include ONLY the last four digits of your card in the subject line.

Text: +44 (0) 7786 207 053

 

We aim to respond to all text messages within 1 business day.

 

Opening Hours:Monday to Friday: 9am-5:30pm, Saturday: 10am-1:00pm, Sundays & Bank Holidays: Closed.

Get your Card Balance via Text

Simply text the word BALANCE, followed by the last 4 digits of your card number (e.g. BALANCE 1234) to:

 

Text: +44 (0) 7786 207 053

 

We'll text back with your account balance within a few seconds. (Texts are charged at your standard network rate.)

 

Your mobile number must be registered with us in order to use this service. Click here to register it now.

Card Stopped Working?

Please call our 24 hour phone line to report the details of a card that has stopped working.

 

Call: +44 (0) 330 123 1430

 

Please allow up to 48 hours for us to investigate.

Get Your PIN

To get your PIN, please call our 24/7 automated number.

 

Call: +44 (0) 1455 897 896

 

If for any reason you have any difficulties getting your PIN, please contact us immediately on +44 (0) 330 123 1430.

Top-Up

Top-up an existing Cashcard in minutes over the phone.

 

Call: +44 (0) 330 123 1430